Refund Policy

Effective date: 19 July 2026

Subscription payments

• Subscription purchases (monthly or annual) activate immediately and are generally non-refundable once the period has started.
• If you were charged in error (for example a duplicate payment), contact us within 14 days and we will refund the duplicate charge in full.
• If a verified platform fault prevents you from using the service for a substantial part of a paid period, we will, at our discretion, extend your period or refund pro-rata.

Photobooth customer payments

Payments made by your photobooth customers go directly to your own CHIP account — BoothKita never holds those funds. Refunds to your customers are between you and them, handled through your CHIP merchant account.

How to request a refund

Contact us at hello@boothkita.com or via WhatsApp at +60 17-294 1760 with your account email and the payment reference. We aim to respond within 3 business days; approved refunds are returned through the original payment method via CHIP.